Support · FAQ
Frequently asked questions
Answers to the most common questions about orders, payments, shipping and returns. Can't find what you are looking for? Our customer service team is here for you.
Orders and payments
Do I need to register to buy?
No, you can complete your order as a guest. With an account, though, you get your order history and your shipping details ready for future purchases.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal, the Apple Pay, Google Pay and Shop Pay digital wallets and the main European local methods. The full list and details are on the Payment methods page.
How do I know my order went through?
Right after your purchase you receive a confirmation email with your order number. If you cannot find it, please check your spam folder before writing to us.
Can I change or cancel an order?
Write to us as soon as possible with your order number: if the parcel has not left yet we will do our best to help. Once it has been handed to the courier the order can no longer be changed, but your right to return it within 14 days of delivery still applies.
Do prices include VAT?
Yes: prices are shown in euro and include VAT for Italy and European Union countries. For destinations outside the EU, customs duties and taxes may apply and are payable by the recipient.
Shipping and delivery
How long does my order take to arrive?
Orders confirmed before 12:00 on a working day leave the same day, after 12:00 the next working day, and in any case within 2 working days of confirmation. In Italy delivery is estimated within 1-2 working days from dispatch. Times and rates country by country are on the Shipping and delivery page.
When is shipping free?
In Italy for orders above €250 and within the European Union for orders above €300. Also within the EU, from €150 the cost drops to €9.90. Below the threshold shipping costs €5.90 in Italy and €14.90 within the European Union.
Can I track my shipment?
Yes: when the parcel leaves you receive the courier tracking number by email, so you can follow the delivery in real time.
Returns and support
Can I return an item?
Yes, you have 14 days from delivery. Write to customer service with your order number and the items: we email you all the instructions. The return is free if you drop the parcel off at a Punto Poste or a post office; with home pick-up €5.90 is deducted from the refund. All the conditions are on the Returns and refunds page.
When do I get my refund?
The refund is issued once the return has been received and checked at our warehouse, and is credited to the payment method used for the purchase. Crediting times may vary depending on your bank.
How can I get support?
Write to info@oppostiboutique.com, message us on WhatsApp at +39 351 934 2055 or call the boutique on +39 0771 772640. You will find all the details on the Contact page.
Need help?
Our customer service team is here for you.
The WhatsApp number is dedicated to e-commerce support. For the Formia boutique: +39 0771 772640.
