Returns and refunds
You have 14 days from delivery to change your mind. And if you drop the parcel off at a Punto Poste or a post office, the return costs you nothing.
How the return works
Return costs
The cost does not depend on the country: only on how you send the parcel back.
The amounts shown apply to returns shipped from Italy. For orders delivered to another country, customer service will email you the procedure and the conditions that apply to your destination. The right of withdrawal remains valid within 14 days of delivery.
Conditions and details
Conditions for accepting a return
The return must be requested within 14 days of the delivery date. Items must be intact, unused and in their original packaging, complete with tags and wrapping, with the guarantee seal untouched.
Original box and packaging
The box of footwear and accessories is an integral part of the product: it must be returned intact and must not be used as outer packaging. Always use a second box for the shipment.
Check and refund
The refund is issued once the return has been received and checked at our warehouse, and is credited to the payment method used for the purchase. Crediting times may vary depending on your bank. In case of home pick-up, €5.90 is deducted.
Faulty items or wrong delivery
If you receive a faulty item or one different from what you ordered, follow the standard return procedure and let us know straight away: in these cases you bear no cost. We may ask you for photographs to speed the case up. Write to us at info@oppostiboutique.com.
Non-returnable items
For hygiene and safety reasons, underwear, swimwear and personal care products cannot be returned.
Right of withdrawal and legal notes
These conditions are governed by Italian law: the Italian Consumer Code and European distance selling regulations apply. If you prefer to exercise your right of withdrawal in writing, you can use the dedicated form available on the Withdrawal page.
